Refund policy

Last updated: October 6, 2026

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unwashed, and unused, with all tags and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email returns@layr2.com with your order number. If your return is approved, we'll email you instructions on how and where to send your package. Items sent back without an approved return request will not be accepted.

Return shipping is paid by the customer, and original shipping charges are not refundable.

Restocking fee

At our discretion, we may charge a restocking fee of up to 20% of the item price, for example when items are missing tags or packaging or show signs of use. No restocking fee applies to damaged, defective, or incorrect items, or to returns made under the European Union cooling-off period below.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email shop@layr2.com within 5 days of delivery with photos. We'll replace it or refund you, including shipping, and you won't pay return shipping.

Non-returnable items

Gift cards and items marked "Final Sale" cannot be returned. If you have questions about a specific item, email shop@layr2.com before you buy.

Exchanges

We don't offer direct exchanges. The fastest way to get a different size or colorway is to return the item you have and, once the return is approved, place a separate order for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 14 business days. Your bank or card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please email shop@layr2.com.